‘Social Listening’: Unilever Looks to Exploit Vaseline’s Social Media Breakthrough.
Originally found more than 150 years ago within a Pennsylvania drilling site, the humble pot of Vaseline might not appear as an clear candidate for digital platform algorithms.
Yet the brand’s emergence as a popular subject on TikTok has thrust it into the lead of an marketing transformation, where major corporations are spending big on content creators and putting fewer resources into advertising goods in traditional media.
The Path from Petroleum to Platforms
First created commercially in the 1870s by a chemist, Robert Cheeseborough, who saw laborers rubbing their skin with a derivative of drilling. Now, a flood of amateur-created clips have documented the product’s widespread use in “practical tricks”.
Promoted as a solution for polishing footwear or extending perfume longevity, as well as a fix for squeaky doors. It has even been deployed to prevent the annoyance of crisp flavouring sticking to fingers.
Leveraging the Buzz
Spotting its digital renaissance, strategists within the corporation amplified the hacks by having their research teams evaluate the claims and sharing the findings with influencers.
Assertions that it diminished the sensation of spicy food on lips were validated. So too were ideas it could extend fragrance and revive leather bags. Claims that it would bleach teeth or extend lashes were disproven.
The ‘Social Listening’ Strategy
Print ads and broadcast spots would once have been the cornerstone of its marketing push. But the Vaseline phenomenon has helped convince executives to turbocharge spending on content creators.
This observation of social channels to inform business strategy has been termed “social listening”. Unilever's CEO, newly named, has suggested it is aiming to spend half of its colossal advertising budget on platform-based material.
Adapting to New Consumer Habits
The company's social media lead, who is heading the digital initiative, said the company was merely adjusting to novel methods of connecting with customers. She said participating on platforms “without killing the party” was essential.
“How can companies join discussions credibly? This remains our core objective as brands, dating to when neighbors chatted over fences and talking about what they used.
“There’s this moving away from a mass communication approach, where we would just transmit messages … Today, it's numerous dialogues, many communities. The shift of the algorithms means that these groups seem specialized, yet they are vast.
“Ensuring your product is discussed by users, recommended by peers, this builds credibility and connection. Influencers are vital for this. We are expanding this endorsement system.”
A Fundamental Consumption Turn
This plan mirrors dramatic transformations taking place in media consumption, with Gen Z and millennial audiences devoting greater hours to digital networks than television, magazines or radio.
The transition is visible in declines in TV and print advertising. Across Britain, ad revenues for primary networks have dropped substantially in real terms since 2019.
The Creator Economy Boom
This further signifies a blurring of media roles as brands effectively act as media producers, linking up with hundreds of content creators to boost their products.
A commercial director at a major talent agency said: “Naturally, an exodus of attention out of certain traditional media outlets and their time is increasingly on social platforms like Instagram, TikTok and YouTube than they are viewing scheduled television or reading physical magazines.
“Numerous corporations inform us audiences believe endorsements from the personalities they subscribe to more than they trust ads. That’s a consistent trend.”
He added firms may also cut expenditures by targeting content creators over expensive broadcast campaigns, which also permits simpler message refinement to test effectiveness.
Such methods are increasing. Promotional expenditure on influencer marketing is rising at quadruple the rate than the broader media sector. Stateside, it has over doubled since 2021 and is projected to reach tens of billions in 2025.
Traditional Media's Continued Place
Even with this transformation, executives said they believed broadcast ads retained significant importance to play, as TV channels continued to possess the influence to shape the national conversation.
She added: “A top-tier ROI marketing event is still major broadcast spectacles. It's not a matter of networks declaring: ‘Our relevance has faded.’ It concerns who commands eyeballs … There is undoubtedly a future for traditional media.”